Complaints 101

The third BBB University Module will focus on Complaints.

Here we will focus on how and why the BBB handles complaints. We will confine our learning experience to the common practices among Bureaus, so as to avoid conflicts with local policy and procedure.

Students who complete the Complaint Module  will know why complaints are serviced by the Bureau.

They will understand expected compliant outcomes.

They will know mediation and arbitration basics.

They will be able to manage a complaint to closure.

And they will be able to evaluate a complaint outcome in terms of business practice issues, and in terms of the satisfaction of the customer and of the business.

The Complaint Module will also feature scenario driven lessons. These will be based on standard policy and procedure, and we will avoid the appearance of imposing nuances in areas where we could be inconsistent with local options

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[ Enrollment-Study ] [ Orientation 101 ] [ Self-Regulation 101 ]
[ Complaints 101 ] [ Reporting 101 ] [ Advanced Study ] [ Contact Us ]

Questions? Contact Ron Graham, BBB U Director at RonGrahamBBB@aol.com
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